Returns & Exchanges
Because each Jesper piece is made in small, limited batches, we’re not able to offer refunds. We’re happy to help you find the right fit through an exchange or store credit. Exchanges are for size only, not for a different style or color.
To be eligible
- Request submitted within 14 days of delivery
- Item unworn, unwashed, with tags attached
- Hygienic liner intact and unremoved
How exchanges work
- Start your request, either way:
- Email hello@jesperswim.com with your order number and the size you’d like, or
- Open your order and choose Request return. Pick a reason, and tell us your new size in the note. This starts an exchange, not a refund.
- We’ll confirm the size is available and send return instructions.
- Ship your piece back with tracking within 7 days of approval, and keep your receipt. We can’t process a return that’s lost in transit.
- Once your return arrives and we’ve checked it, we’ll ship your replacement.
The details
- You cover return shipping, and we cover shipping on your replacement.
- There’s no restocking fee.
- Requests that aren’t shipped within 7 days of approval may be closed.
- Each order is eligible for one exchange. After that, we’ll offer store credit.
- Because our pieces are made in limited batches, we can’t guarantee your size will still be available when your return arrives. If it isn’t, we’ll offer store credit instead.
- Store credit is issued for the amount you paid for the piece (excluding shipping) and never expires.
- Final sale items are marked clearly on the product page and are not eligible for exchange or store credit.
- If your order arrives damaged or incorrect, email us within 14 days of delivery and we’ll make it right, including return shipping.
Have a question before you order? Email or DM us!