Refund policy

Refund Policy

We do not offer refunds for standard returns. Because each Jesper piece is made in small, limited batches, we offer size exchanges and store credit instead.

Requesting an exchange or store credit

You have 14 days after delivery to request an exchange or store credit. To be eligible, your item must be unworn, unwashed, with tags attached, and with the hygienic liner intact and unremoved.

To start a request, email hello@jesperswim.com with your order number and the size you’d like, or select Request return on your order page and tell us your new size in the note. A request submitted through your order page is treated as an exchange request, not a refund request. Items sent back without an approved request will not be accepted. We’ll send return instructions once your request is approved, and we ask that you ship your return within 7 days of approval.

Exchanges

Exchanges are for size only, not for a different style or color. Each order is eligible for one exchange. Because our pieces are made in limited batches, we can’t guarantee your requested size will still be available by the time your original item reaches us. If it isn’t, we’ll issue store credit instead.

Once we’ve received and inspected your return, we’ll ship your replacement at no charge.

Store credit

Store credit is issued for the amount you paid for the returned item, excluding shipping, and never expires.

Return shipping

You are responsible for the cost of return shipping. Please ship your return with tracking within 7 days of approval, and keep your receipt. We can’t process returns that are lost or damaged in transit, and requests that aren’t shipped within 7 days may be closed. There is no restocking fee.

Damages and issues

Please inspect your order on arrival and contact us within 14 days of delivery if an item is defective, damaged, or incorrect. If we’ve made an error or your item arrives damaged, we’ll offer a full refund or a replacement, your choice, and we’ll cover return shipping. Sizing and fit are handled through the exchange and store credit policy above.

Cancellations

Orders can be cancelled within 15 minutes of being placed, through your order page. After that, orders can’t be cancelled.

Final sale items

Final sale items are marked clearly on the product page and are not eligible for exchange, store credit, or refund. If a final sale item arrives damaged or incorrect, see Damages and issues above.