Shipping policy

Processing time
Since each Jesper piece is made in a small, limited batch, please allow 1-3 business days for your order to be processed before it ships. During drop week, processing may take slightly longer given order volume — we'll always keep you updated if there's a delay.

For custom orders*, please allow 10-14 business days. Custom orders include size outside our standard range or personalized fabrics and will be noted at checkout.

*Custom order windows will be announced in advance through our newsletter, @jesperswim on Instagram, and our website. Expect custom order windows roughly every 2-3 months.

Domestic shipping (United States)
Orders ship from Michigan via USPS or FedEx, with transit typically taking 2-5 business days after your order has shipped, depending on your location. Shipping costs are calculated at checkout.

International shipping
At this time, we ship exclusively within the United States. We hope to expand internationally in the future — sign up for our newsletter to be the first to know.

Order tracking
You'll receive a tracking number by email once your order ships.

Lost or delayed packages
Once your order is handed off to the carrier, we're not able to control delivery timing or guarantee against carrier delays. If your tracking shows an issue or your package hasn't arrived within the expected window, reach out to us at hello@jesperswim.com and we'll help you sort it out with the carrier.

Address accuracy
Please double-check your shipping address at checkout — we're not able to redirect a package once it's shipped, and orders returned to us due to an incorrect address may incur an additional shipping charge to resend.